Frequently Asked Questions
Everything You Want to Ask
ඔබට අවශ්ය සියලුම පිළිතුරු
Answers to the most common questions about valuations, process, security, and what to bring.
Valuation
We base our initial valuation directly on the details provided in your pawn ticket or receipt, which includes the exact weight and karat of the gold. Once our agent settles the pledge and retrieves the gold, we simply weigh it to confirm those details.
No. Valuation is completely free with no obligation. Simply send us a photo of your pawn receipt via WhatsApp, and we will evaluate it and give you your options.
Yes, you can. However, please note that we do not return the stones. Our valuation and the price offered are based strictly on the weight and purity of the gold itself, excluding the gems.
Process
A mortgage gold settlement typically takes only around 1 hour to complete. Once our agent arrives at the agreed-upon time and venue (like your bank or financial institution), the transaction is handled immediately.
No formal appointment or booking system is required. Simply give us a phone call or reach out via WhatsApp, and we will coordinate the process right away.
Yes, we can arrange home visits for transactions over LKR 1,000,000. However, for home valuations, we prefer that you have the original purchase receipts available to verify the authenticity and authorization of the items.
Pricing
Pawnshops charge interest on a loan against your gold — we buy or settle outright. For settlement, you stop accumulating interest immediately. For sale, our rates typically beat pawnshop break-even prices by 8–15%.
Yes. The price we quote after verifying your pawn receipt and confirming the weight is the exact price you receive — no last-minute deductions, processing fees, or hidden charges.
Security
Yes. We are officially registered and operate under the guidelines of the National Gem and Jewellery Authority of Sri Lanka.
All transactions are strictly confidential. We do not share customer information with third parties except as required by Sri Lankan AML (Anti-Money Laundering) regulations.
You are under no obligation to proceed until you feel absolutely confident. You can decline the offer at any point before the settlement is finalized without any fees or penalties.
Documents Required
You need to present your valid National Identity Card (NIC) and the official pawned documentation (pawn ticket/receipt) for verification purposes.
Yes, original purchase receipts are required. These help us confirm your authorization to sell the items and verify their authenticity.
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